I Can’t Submit my Form / It Says I’m Missing Required Fields

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Issue

  • I am trying to submit my form, but I can’t click the submit button.
  • I am done with my form, but I can’t submit it.

 

Audience

  • Have you finished your form, but it won’t let you move past the “Summary” page?
  • Are you on the “Summary” page, but it won’t let you click “submit”?

 

Resolution steps

The summary page provides a list of pages available on the form. It also indicates any missing or incorrect information on those pages.  If a page has at least one error indicated, this error must be resolved in order to submit an Enrollment form.

 

Summary page 1.jpg

 

The ‘Page’ column describes the individual form page that contains the missing or incorrect information and the ‘Status’ column displays the number of invalid field(s) within that page that need to be reviewed.

 

You should be able to access an incomplete page either by using its corresponding row within the table on the Summary page, or by using the ‘Find Invalid Fields’ button. Accessing a page via its row in the Summary page table will take you directly to the first invalid item on that page. The ‘Find Invalid Fields’ button will direct you to the first item on the first page within the form that requires your attention.

 

Pages with no invalid items will be marked by a green checkmark in the ‘Status’ column. Once all required fields are correct, the ‘Status column within the Summary page table will display green checkmarks for all pages, and the form will be ready for submission.

 

Summary page 2.jpg

 

 

Still Not Working?

 

For additional support, please connect with us via Live Assist or send us an email through the following link: https://help.powerschool.com/t5/Support-Case-Chat/ct-p/SupportCaseChat