Q&A: When & Whom to Contact

[#1]

What should we do to re-start an implementation of a product which got closed due to unresponsiveness/any other reason?

Please connect with your Project Manager that was assigned during Implementation and they will assist you accordingly.

If there's a mismatch between the sales expectations and the actual product implementation, who should we contact to resolve this issue?

If you notice a gap between the sales expectations and the actual product implementation, it’s important to address it promptly. You should first reach out to your Project Manager, who can help identify and rectify any discrepancies. If needed, you can also connect directly with your Customer Success Manager (CSM), who can provide further assistance and ensure that your implementation aligns with the initial expectations and requirements.

How can I fast track my implementation project?

Please reach out to your respective Project Manager to discuss this matter, as they are the best person to assist you. The Project Manager will also inform you about the project completion deadline.

How can I get my implementation project extended?

Please contact your Project Manager that was assigned during Implementation, and they will assist you accordingly.

What should the school do if the Project Manager is unresponsive during the implementation process?

If the Project Manager is unresponsive, please connect with the CSM and they would be able to assist you with the next steps.

Whom should I reach out for a status on on-going project?

Please reach out to your respective Project Manager to discuss the status and details of the project.

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[#2]

What should we do to re-start an implementation of a product which got closed due to unresponsiveness/any other reason?

Please connect with your Project Manager that was assigned during Implementation and they will assist you accordingly.

If there's a mismatch between the sales expectations and the actual product implementation, who should we contact to resolve this issue?

If you notice a gap between the sales expectations and the actual product implementation, it’s important to address it promptly. You should first reach out to your Project Manager, who can help identify and rectify any discrepancies. If needed, you can also connect directly with your Customer Success Manager (CSM), who can provide further assistance and ensure that your implementation aligns with the initial expectations and requirements.

How can I fast track my implementation project?

Please reach out to your respective Project Manager to discuss this matter, as they are the best person to assist you. The Project Manager will also inform you about the project completion deadline.

How can I get my implementation project extended?

Please contact your Project Manager that was assigned during Implementation, and they will assist you accordingly.

What should the school do if the Project Manager is unresponsive during the implementation process?

If the Project Manager is unresponsive, please connect with the CSM and they would be able to assist you with the next steps.

Whom should I reach out for a status on on-going project?

Please reach out to your respective Project Manager to discuss the status and details of the project.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

What should we do to re-start an implementation of a product which got closed due to unresponsiveness/any other reason?

Please connect with your Project Manager that was assigned during Implementation and they will assist you accordingly.

If there's a mismatch between the sales expectations and the actual product implementation, who should we contact to resolve this issue?

If you notice a gap between the sales expectations and the actual product implementation, it’s important to address it promptly. You should first reach out to your Project Manager, who can help identify and rectify any discrepancies. If needed, you can also connect directly with your Customer Success Manager (CSM), who can provide further assistance and ensure that your implementation aligns with the initial expectations and requirements.

How can I fast track my implementation project?

Please reach out to your respective Project Manager to discuss this matter, as they are the best person to assist you. The Project Manager will also inform you about the project completion deadline.

How can I get my implementation project extended?

Please contact your Project Manager that was assigned during Implementation, and they will assist you accordingly.

What should the school do if the Project Manager is unresponsive during the implementation process?

If the Project Manager is unresponsive, please connect with the CSM and they would be able to assist you with the next steps.

Whom should I reach out for a status on on-going project?

Please reach out to your respective Project Manager to discuss the status and details of the project.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.