Problem
If you are attempting to use the PowerSchool Mobile App and are receiving an error that reads “Unable to Connect to SIS”, this means that there was a problem syncing your mobile device with your school district’s information system. There are several potential causes for this error:
- There may be a system error when pulling in data.
- The district code might not be set up properly.
- The district might have issues with their SSL certificate setup.
- The district might have login authentication configured incorrectly.
If you are experiencing this issue, we would suggest reaching out to your school district for further assistance. However, there are a few steps you can take before contacting your school.
Step-By-Step Solution
- Uninstall the app.
- Re-install the app by downloading the latest version from the App Store/Google Play Store.
- Launch the app and it should ask for the District Code (reach out to your district to find out the correct District Code)
- Enter the 4 character district code and submit.
- In the next step, you will need to enter your login credentials and this should load the data.
If the above steps do not work, exit and re-launch the app
- Do not enter the District Code, rather click on the link “Where is my district code?” below the District Code.
- On the page that comes up tap “Enter Server Address” and then enter the URL in the box on the next page and hit submit. (Note: The URL is the link to the Parent Portal.)
- In the next step, you will need to enter your login credentials and this should load the data.
If the above steps do not resolve the issue, contact your school district directly to inform them of the issue.
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