Returning Student Registration Information is Read-Only and has Errors

[slipstock]

Trying to use the Returning Student Registration feature. When verifying contact information, there are errors that say, "Please do not enter duplicate phone numbers for contacts". However, all data on the page is read-only and there is no way to correct. I can proceed to the next step, which is Electronic Signature. However, the entire process stops at the Summary, where the Contacts page fails validation. How am I supposed to fix this?

[ParitoshT]

Hi @slipstock,

Good Day! I am sorry to hear that you are facing an inconvenience due to this issue.

This must be happening because of the snapcode that you would have used and that would have triggered some data to be re-populated on the form which cannot be modified. I recommend reaching out directly to your school district who should be able to assist you in editing this information.

For future reference, here are the most commonly asked question by the Enrollment Family users.

ParitoshT

Community Moderator 

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