Error message when attempting to choose learning method

[cserrano91]

I am having trouble choosing the learning method for my child when I click the "Returning student update" it gives me an UNABLE TO LOCATE RECORD WITH MATCHING ID, how can I remedy this?

[ElstonS]

Hi @cserrano91, 

One of our Community members faced a similar issue and the resolution was provided within this thread. I recommend reviewing the resolution provided within the thread.