Cannot upload documents

[cdlincoln]

I am trying to register my daughter for kindergarden (2020-2021) but am having difficulty uploading the custody document which is required. The document is in .pdf form but when I convert it to .doc or .docx there is missing information because these are court documents that have been signed. 

How do I solve this issue?

Thanks, 

Charlsie

[AbrittyB]

Hey @cdlincoln!

If you are facing information loss while converting the custody document from (.pdf) format to (.doc) or (.docx), I recommend compressing the document in a pdf file of smaller size within the memory limit. This should prevent any missing information from the custody document.

There are a lot of free online pdf-compressing sites which you can always access. I am providing the link to an online pdf-compressing site here.

AbrittyB
PowerSchool Community Moderator
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