Cannot recover password due to old email address

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Cannot recover password due to old email address

I'm trying to access the Web portal to add a student to our Powerschool account.  We are loyal app users so never needed to utilize the password and unfortunately got complacent in keeping record of it.  Since that time, I changed jobs and no longer have access to the email used to change the password.   Any tips on how I can recover my password?  I imagine I can make changes to my email account once I'm in. 

1 Reply

Hi @LASelzler,


PowerSchool Parent Portal information is stored on the school or district level.  If you no longer have access to your old email address, you will want to contact your school or district directly to request that your email is updated in the records.

Bishal G.
PowerSchool Community Support Expert
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