Question
When I try to sign in on the app I’m getting the error “Invalid Username or Password.” How can I resolve this?
Answer
- Log-In to your school district’s website.
- Double-check the District Code.
- If you are able to Login to the website but not the app, this may be due to a Capitalization error.
- The website is not Case-Sensitive in the Username field, but the app is.
- If your school district supports resetting your password via the website, you can check your username in a similar fashion.
- You can also check with your school district to determine the correct capitalization.
To Request your Exact Username:
- Navigate to your school district’s Web Portal
- Click the link Forgot Username or Password?
- Click on the Forgot Username? Tab.
- Enter Email Address, and click Enter
- You should receive an Email from your school with the correct Capitalization of your username.
Note: If you have verified the Capitalization and can sign in via the website, send us an email at mobile.support@powerschool.com, noting the steps you have taken so far.
Please comment directly on this article to request clarification on the content or provide a workaround or troubleshooting steps not listed in the article. If you have a question or are experiencing any issues around this topic, please post in the appropriate product-specific forum for assistance.
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I have a teacher that has done all of this. She can sign in any computer but not on the app. I have checked for capitalization and everything else but It simple will not work on the app. Any other ideas.