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DCheung

Can't submit registration (zipcode issue)

DCheung
New Member
‎01-10-2023 08:07 PM
‎01-10-2023 08:07 PM

Can't submit registration (zipcode issue)

One contact lives in the USA, and does not have a postal code. They have zipcodes. When I press on "validate address" they find the valid 5 digit zipcode along with the 4 digit specific location. So I click on "confirm address" - and then it complains that the postal code is in the incorrect format.

 

If I try to erase the 4 digit specific location, it complains that I didn't validate the address, so I'm going in circles unable to enter the proper address.

 

And because of this I can not submit the registration.

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1 Reply
KritiS
Community Support Expert
Community Support Expert
‎01-11-2023 07:48 AM
‎01-11-2023 07:48 AM

Hi @DCheung

 

We recommend try clearing cache, or changing browser, and then starting a fresh form. In case the issue still persists, you would need to contact your school/district who should be able to assist you further.



KritiS
Community Moderator

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