Can't move forward on the registering my kid for 20/21 year

[Jen1bergy]

I've been trying to get my child registered for the 20/21 school year, I click on the returning student register tab and keep getting this message.

Sign In Problem

There was a problem with the sign in process.

Please contact your school or the Support Team for assistance.

[Stacey_SJCFlorida]

We are seeing this issue in our district as well. 

[Anais]

Same problem here. It let me start yesterday, but I got a system error and lost all the entries while attempting to register the first of my three kids.

This morning, I get the same 'Sign In Problem' message you just posted for all my kids and can't move forward at all.

[Reshma]

Hello @Anais, @Jen1bergy and @Stacey_SJCFlorida,

Thank you for reporting this issue you are experiencing when attempting to access PowerSchool Enrollment from your parent portal.  PowerSchool is aware of the issue and working towards a resolution. We will be providing updates in this thread.

[hshuyi]

I have the same issue again today. I tried to register my daughter as a new stduent for 2024/25 year.  I clicked  Registration 2024-25 link and keep getting this msg.  Seems you had this problem back years ago 

[SowmyaN]

Hi @Jen1bergy, @Anais, @Stacey_SJCFlorida 

Thank you for reaching out for assistance through PowerSchool Community!

We regret the inconvenience caused while registering the students.  This is a known issue and our development team is actively working for a resolution.  We will provide an update on the thread when it is resolved.  

Thank you for your patience while our development team is working on the issue!