Hi @LPNBellaCocoa36,
I'd be happy to look further into this issue for you. Have you tried to force sync with the server? To do so, please follow the below steps carefully.
1. Please close / force close the app.
2. Uninstall the app from the phone
3. Reinstall the app from the Apple Store (IOS) or from the Play Store (Android).
4. Launch the newly installed App > Tap on the link right below the District Code that says “Where is my district code?” on the login screen.
5. You should see - “Enter Server Address” > Please enter your parent portal URL
6. Tap Submit & enter the credentials which should log you into the app successfully.
If you need assistance with your username &/or password, please reach out to your District for help.
I recommend reviewing this article for more information.
ParitoshT
Community Moderator
Kudos encourage participation
