Not Able to access insider index or videos

[zidhinzz]

Please Help!

Not Able to access insider index or videos

[NinaRi]

Hello @zidhinzz,

Thank you for reaching out in the PowerSchool Community!  We have created a case on your behalf. We will follow up with you in the case about your access to resources in the Community.  

[zidhinzz]

Hi Nina,

No, i'm still not able to access the insider videos. Could you please let me know what is to be done from my end? I've reset my password, activated the powersource account as well.

[NinaRi]

Hello @zidhinzz,

Certain community resources are only accessible by those who have the Designated Support Contact role at your school or district. As previously mentioned,  we have created a case on your behalf and will follow up with you in the case about your access. 

Thank you for your patience while we continue to look into this for you.

[zidhinzz]

Hi Ninari,

My role in the school is Data Specialist.

I'd like to get the Designated Support contact role. 

What is the next step that I should do to get the access.

[Reshma]

Hi @zidhinzz,

Your account is updated to have the access to insider episodes in PowerSchool Community.  You can try accessing it here: Insider Index

[nsattler]

@Reshma Are you able to assist me in gaining access to Insider and Community Forums?  I searched the forums for information and can not see the same thing other co-workers can.

Kind regards,

Nickie

[KritiS]

Hi @nsattler 

Thank you for reaching out for assistance through the Community! 

Certain resources are accessible based on the role assigned by your school or district. We are reviewing your access to Insider resources in the Community and will follow up with you through a case in order to protect your privacy.