New AI Chat Bot Is A Complete Waste of Time - Bring Back Humans

[smltechguy]

I've been around about 6 years now using the various support channels and it's fine. You coule get human help in the Chat, submit a ticket and even call in. This AI Chat Bot is just **bleep**. I use lots of AI tools, this one is the dumbest ones ever and the darn chat window is constantly open now when I get here so I'm also having to click the minimize button every time I log in. Because the thing is so stupid right now, we are training it for you with our interactions with it. That is a lame way to "service" your customers. Stop trying to replace people with experience with some dopey AI that you found somewhere.

You can just imagine the bean counters thinking they are saving money and they are just making it marginally worse for everyone using the system. Stop the madness, you don't have to rush removing people until you can actually use the tool to get stuff done.

[KritiS]

Hi @smltechguy 

Thank you for reaching out to the PowerSchool Community.

The new AI chat tool will make getting support faster, more efficient, and smarter than ever. You will receive instant answers to common questions for SchoolMessenger, PowerSchool SIS, Unified Talent, and Enrollment, with additional products added in 2025.

The AI chat tool will seamlessly transition to live chat support with a support engineer in the same chat window for all products currently offering chat support.

Please review our article on How to Launch Chat Support for a detailed guide on using the PowerSchool Assistant (AI chat tool).

We'll investigate your mention of the maximized chat window when you're able to navigate the community. We welcome feedback on the PowerSchool Community features, including the PowerSchool Assistant (AI chat tool). We will review the feedback and consider changes as we release future community updates.

[smltechguy]

When you upgraded the help system in PowerSchool SIS with version 20 I think, you ruined that help system. It used to be beautifully contextual and take you to the exact spot in the manual you needed to be. You used similar language to make believe you made that better back then. It was the burden of that contextualization effort that led to you moving it all here, thinking you could do full text search to replace all that hard work over the years. That was a fail and it's still no where near as good as it was back in 2019.

Now, you've tried to hop on the AI bandwagon, but you've made this place much worse. I get that it demos good for the bosses when you type the exact perfect "natural language" sentence, but every question I ask leads to a dead end. It's not ChatGPT smart. It's Microsoft Office CLIPPY from the 90s back from the ashes to annoy us all again.

It's just so frustrating.

[DanM3]

In Jason Springel's PowerSchool Insider (Episode 154 - December 31, 2024 at the 4:15 mark) he talks about the return of the contextual help in v 24.11.  I totally agree when they dropped for the generic help document, that was not helpful at all.  

[smltechguy]

I click to chat, hit a few buttons to play around and end the chat. Then every place I go from that moment on, expands my ended chat forever. Today I was just playing to show you this, but it has never helped me answer a question and always stays visible to remind me of that HA. This is why it's not ready for prime time.