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jairodriguez65

Issues with Exporting files in Schoology

jairodriguez65
New Member
‎05-26-2023 03:36 PM
‎05-26-2023 03:36 PM

Issues with Exporting files in Schoology

Hello,

 

I'm currently working on a user's iPad that is unable to export PDF's from Schoology. The user was able to open up a PDF they posted, press share, and then send it to Drive, Files, Notability, etc. Now when they try to do it, there's just a blank white box. They are on V 2023.05.1. I also tried the same process on an iPad running an older version and I was able to get it to work no problem. 

 

Is anyone else also experiencing this? 

 

Thanks,

 

-J

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1 Reply
JyotishkaB
Prodigy
‎06-09-2023 12:59 PM
‎06-09-2023 12:59 PM

Hi @jairodriguez65 

 

This issue was due to a bug that was resolved in the 2023.05.2 version. We recommend that the user update to the most recent Schoology App version (version 2023.05.2) and that should fix the issue.

 

Please let us know if you need further assistance.

 

 

 

Jyotishka B.
Community Moderator



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