Summary
If you're unable to attach a file when submitting a case, this article explains why and how to share your attachments.
Question
We are not able to attach files related to our issue.
Answer
Attachments cannot be added during the initial case submission. Once your case is created, a Customer Success Manager (CSM) will be assigned and will reach out to you. At that point, you can share all relevant files and documentation directly with them.
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