Hi! @cynthialeathers,
If you are using your district email address the district would block your emails, as a result, the link is getting deactivated. I recommend contacting the district IT department who should be able to unblock your email address then you can reset the password with the link.
The error stems from internal protections set up on the district's email post office. It is very common to have external emails scanned for links and the protection software to access the links to check for safety. However, password reset links are one-time use. The scan renders reset the password link as deactive.
Muskan Sehar
PowerSchool Community Moderator
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