Re: Hmm Looks Like You Don't Have Access Error Message


Re: Hmm Looks Like You Don't Have Access Error Message

Although I have created my new account, school spring will not allow me to fully log in.

I attempted to enter my previous account credentials but it still locks me on the select transfer -- which is not visible to me to select.


I have changed my passwords several times and I continue to be locked in on the transfer previous account pop up screen.


Can you please assist with this?




1 Reply
Community Support Expert
Community Support Expert

Hi @chrissykcarr 


Thank you for reaching out to the PowerSchool Community.


I understand that you are having difficulties transferring your account. 


You mention changing your password several times. Are you changing your previous account password? This article guides you through the transfer process and requires you to enter your old SchoolSpring site email and password.


If you find that you can not recall your old SchoolSpring password, please reach out to PowerSchool Support for further assistance.

Did your issue get resolved? Please remember to give Kudos and/or select Accept As Solution on helpful posts to thank the author and help others find the solution.

PowerSchool Community Support