Live Chat Support

lindseyparker
Journeyman

Live Chat Support

I was identified as a Designated Support Contact.  I received the email from PowerSchool and went through the steps to successfully login in.  However, when I click Live Chat for support, I still get the message, "Hmm, it looks like you don't have access to this resource."

5 Replies
NinaRi
Community Support Expert
Community Support Expert

Hello @lindseyparker,

 

Thank you for reaching out in the PowerSchool Community!  It can take up to 24 hours after you were added as a Designated Support Contact for you to be able to access Live Chat and other community resources. 

 

If you have an immediate need, we recommend posting your question in the Product Forum(s) you are associated with to see if other members can provide insight to the issue you are experiencing. 

 

You can also let us know what issue you are having. This way we can reach out to the proper team to provide you with feedback and/or your next steps. 

 


Nina R.
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lindseyparker
Journeyman

We are sending our contracts out and the link isn't working.

 

An Error occurred.

We're sorry, but an error occurred while trying to complete this operation. If the problem persists, please report this issue using the Support tab.

Home

 
NinaRi
Community Support Expert
Community Support Expert

Hello @lindseyparker,

 

Can you please let us know which PowerSchool Product you are using?  ( Applicant Tracking, PowerSchool SIS, etc)?  Thank you!

 


Nina R.
Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution.
lindseyparker
Journeyman

TalentEd Records

NinaRi
Community Support Expert
Community Support Expert

Hello @lindseyparker,

 

Thank you for providing this information. In this case, we would need more information to determine the root cause of the issue.  Can you please let us know which contract you are trying to access, also where specifically are you seeing the link? Is it the link you provided above? If so, that link only takes me to the login area for your portal.  Are you expecting to see something different when you click on that link?

 

Since we are still working on your access issue for you to be able to submit support cases, it will be helpful if you can provide as much detailed information as possible.  This way we can reach out to the proper teams on your behalf and work towards a resolution.

 

Thank you for your help while we continue to look into this for you.

 


Nina R.
Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution.