Slow loading times on class assignments

[PNRiley]

It has been my displeasure to work with PowerSchool not only because of slow loading on class assignments but also the response to my problem.   The links they have sent me did not work.  Pathetic

[jamiem7]

Thank you for sharing your feedback here. We have escalated your cases with our PowerSchool Support teams who are working together to review your issue and should be following up with you through your Support cases to further assist.

Our Support team noticed that the slowness may be caused by a third-party product, Moxtra. Since you are using Google, I found information on an annotator tool using Google Drive that may function better for your school or district. You can find that information in this article.  Our Unified Classroom Support team is happy to review this option with you when they reach out if you are interested

[PNRiley]

Now the grades on the assignments are not showing on the assignment page.   I grade the assignment but when I put in the points at the top, they don't show up on the assignment page.

[PNRiley]

I can't use the google drive option since it is not available to me.  So right now the product is slow and does not record grades.   Please help on this problem.

[MuskanS]

Hi! @PNRiley 

We worked with our support team on your case and our support team would like to connect with you and Eden via phone to discuss this issue further.  Please add a comment or reply to the case so that our support engineer can be notified and schedule a call with you.

[PNRiley]

Muskan:

I thought the Moxtra app was going to be disabled for me on PowerSchool.

[MuskanS]

Hi! @PNRiley 

The removal of the Moxtra Annotator Software from PowerSchool Learning was shared as an enhancement request to the product team.  The product team will review all the requests that have been shared to see if they can be implemented/deleted from the system.

[PNRiley]

Still running slow on loading assignments.  Any progress from your end on this matter.

[ParitoshT]

Hi @PNRiley,

Thank you for your patience as we looked into this for you.  We see you have worked with our Support team who recommended working with the Domain Admin in your school or district as this could be related to the device you are using.  If they are unable to resolve the issue and can provide more information needed for our Learning Support team to troubleshoot, we do encourage your Domain Admin to share it with us.

ParitoshT

Community Moderator

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!