Assignments in Class Pages -- Not appearing in gradebook because of "errors"

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VickiT
Hobbyist

Assignments in Class Pages -- Not appearing in gradebook because of "errors"

Teachers who have created an assignment are getting error messages in the gradebook. 

 

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8 Replies
KElms
Specialist

Re: Assignments in Class Pages -- Not appearing in gradebook because of "errors"

Hi there, 

Hopefully you have reported this to support, but I was told by support "we know there are sync issues happening between UC and the SIS."

Likely it's down to that, although we have not seen any issues with sync between the SIS and learning.

Kim

Kimberly Elms
kelms@acs-schools.com
PowerSchool Team
PowerSchool Team

Re: Assignments in Class Pages -- Not appearing in gradebook because of "errors"

This is probably a data issue. Do you have a ticket logged for this issue? Please pass that along and we can have engineers troubleshoot and help address your problem.

 

Sync is working normal.

KElms
Specialist

Re: Assignments in Class Pages -- Not appearing in gradebook because of "errors"

Amit, we have a couple of tickets open regarding sync not going through between UC and the SIS. They are still open with no response and tech support said there were others reporting similar problems earlier this week (please be aware this is what I was told on Wednesday by support). Were there problems? Is sync really working normally?

I am sure you can’t know our specifics and forum isn’t meant to resolve single site issues, but it’s helpful for users to be able to hear if other schools experience the same problems and if they managed to find resolution. It not only helps us be patient, it helps us correct problems ourselves if it’s possible. 

Kind regards,

Kim

Kimberly Elms
kelms@acs-schools.com
KElms
Specialist

Re: Assignments in Class Pages -- Not appearing in gradebook because of "errors"

Amit,

We have a couple of tickets open regarding sync not going through between UC and the SIS. They are still open with no response and tech support said there were others reporting similar problems earlier this week (please be aware this is what I was told on Wednesday by support). Were there problems? Is sync really working normally?

I am sure you can’t know our specifics and forum isn’t meant to resolve single site issues, but it’s helpful for users to be able to hear if other schools experience the same problems and if they managed to find resolution. It not only helps us be patient, it helps us correct problems ourselves if it’s possible. 

Kind regards,

Kim

Kimberly Elms
kelms@acs-schools.com
DSilva
Hobbyist

Re: Assignments in Class Pages -- Not appearing in gradebook because of "errors"

We are suffering the same At Colegio Roosevelt in Peru.

 

We found out that if you edit the assignment and add an extra period or comma in the description or title, it will push again the assignment to PT Pro (scoresheet) and might get synchronized now.  

Community Moderator kevins
Community Moderator

Re: Assignments in Class Pages -- Not appearing in gradebook because of "errors"

Hello!

 

Another option is the Resync option that is visible in the Learning gradebook. That will attempt to push it over again.

 

Like Amit said above, a good portion of these issue tends to be Assignment data related. Things like the Due Date not falling in the reporting term for a class on the SIS side or the description being too long for the assignment to be created on the PTP side. If you can't use the same assignment information to create an assignment on the PTP/Scoresheet side then it won't sync over and you need to update that information to something accessible.

 

Another issue I have seen is if you have created a Master Class with classes that are spanning terms, the due dates for the assignments need to be updated for each individual class or else you could see errors and the assignment might not make it to all the classes.

 

Hopefully any of those tips can be helpful for people in the future!

 

Thanks!

-Kevin

VickiT
Hobbyist

Re: Assignments in Class Pages -- Not appearing in gradebook because of "errors"

I've tried all of the suggestions to no avail. We have a number of teachers who have an assignment that is just hanging there. 

gylepat
Practitioner

Re: Assignments in Class Pages -- Not appearing in gradebook because of "errors"

It looks like this is a class where the teacher imported rosters into a manually created class?  If so, I have seen this issue a ton when the teacher imports the wrong roster. Instead of choosing Period 1, Trimester 1 they will accidentally choose Period 1,Trimester 2 for example.  Even if the students are exactly the same in each roster you will get sync error because a different trimester was chosen.