Issues with IE and Demographics window

Highlighted
Journeyman

Issues with IE and Demographics window

Is anyone experiencing this problem

In TwebSchool - Student maintenance.

Demographics window doesn't display when using IE

It displays when using Chrome.

We just applied all updates last night.

 

Any thoughts.

3 Replies
Community Moderator
Community Moderator

Re: Issues with IE and Demographics window

Hello Ada,

 

I'm sorry to hear that you area experiencing display issues with the TWebSchAdmin > Student Maintenance window. As per the 5.4x.xx tab in the Compatibility Matrix and Supported Platform document, we no longer support the IE browser, so have not been testing our products on this platform since January 2020. Is it possible for your users to use a different browser?

 

Regards

Highlighted
Journeyman

Re: Issues with IE and Demographics window

Thanks

Highlighted
Practitioner

Re: Issues with IE and Demographics window

One suggestion that we've done at our board is configure internet explorer enterprise mode, and have it push any trillium url over to edge. That way if people use IE out of habit or because they don't know that it's unsupported it automatically redirect them to use a supported browser instead.