Technical Solutions Group Availability

Please note: Technical Solutions Group ("TSG") availability will be updated ahead of the upcoming holidays.

 

PowerSchool's Technical Solutions Group ("TSG") will have limited staffing Monday, 15-February in observance of Presidents Day in the US.

 

TSG staffing availability will vary according to the nature of the service PowerSchool customers have purchased from TSG according to the following schedule:

 

1. Data Continuity Service, Enterprise Management Service, and Information Technology Support Service - Schools, districts, and boards currently covered by one of more of these services may contact TSG for assistance using any one of the existing communication methods.

 

TSG staff will be available from:

 

eSchoolPlus: 12:30am - 2:00pm PT

eFinancePlus: 4:00am - 2:00pm PT

BusinessPlus: 12:30am - 5:30am PT

PowerSchool SIS: 12:30am - 1:00pm PT

 

2. Solicitations for Installations, Updates, Upgrades, and other one-time or ongoing services - Schools, districts, and boards interested in purchasing one or more services from TSG should email us at tsghelpdesk@powerschool.com. Emails will be responded to on or before Tuesday, 16-February according to staff availability.

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