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How-To: Restart Response

Summary

If you need a parent or guardian to submit a new response to one of your forms they’ve already responded to, you can reset their submission and re-invite them to fill out the form.

 

Solution

Note: 

  • The original order will remain intact if the response includes a purchase and will not be refunded/cancelled.

 

To restart a response

  1. Open the form that contains the response you’d like to restart.
  2. Once in the Form Manager, select the Response to Restart.

    restart-response-1.PNG

  3. In the response detail window, click on the Restart Response button.

    restart-response-2.PNG

  4. A confirmation window will open for you to confirm that you want to restart the response. Check off the box that you understand the confirmation and click the “Yes - Restart” button.
    restart-response-3.PNG

  5. The email address on-file will then receive a new invitation email to respond to the form again.

 

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Summary

If you need a parent or guardian to submit a new response to one of your forms they’ve already responded to, you can reset their submission and re-invite them to fill out the form.

 

Solution

Note: 

  • The original order will remain intact if the response includes a purchase and will not be refunded/cancelled.

 

To restart a response

  1. Open the form that contains the response you’d like to restart.
  2. Once in the Form Manager, select the Response to Restart.

    restart-response-1.PNG

  3. In the response detail window, click on the Restart Response button.

    restart-response-2.PNG

  4. A confirmation window will open for you to confirm that you want to restart the response. Check off the box that you understand the confirmation and click the “Yes - Restart” button.
    restart-response-3.PNG

  5. The email address on-file will then receive a new invitation email to respond to the form again.

 

Was this Article Helpful?

  • Kudo this article if you found it helpful. It will help others find this resource.
  • Comment directly on this article to request clarification or share feedback about the content of the article.
  • Use the product-specific forum for questions not directly related to this article.

Summary

If you need a parent or guardian to submit a new response to one of your forms they’ve already responded to, you can reset their submission and re-invite them to fill out the form.

 

Solution

Note: 

  • The original order will remain intact if the response includes a purchase and will not be refunded/cancelled.

 

To restart a response

  1. Open the form that contains the response you’d like to restart.
  2. Once in the Form Manager, select the Response to Restart.

    restart-response-1.PNG

  3. In the response detail window, click on the Restart Response button.

    restart-response-2.PNG

  4. A confirmation window will open for you to confirm that you want to restart the response. Check off the box that you understand the confirmation and click the “Yes - Restart” button.
    restart-response-3.PNG

  5. The email address on-file will then receive a new invitation email to respond to the form again.

 

Was this Article Helpful?

  • Kudo this article if you found it helpful. It will help others find this resource.
  • Comment directly on this article to request clarification or share feedback about the content of the article.
  • Use the product-specific forum for questions not directly related to this article.
Version history
Last update:
‎12-15-2023 12:02 PM
Updated by:
Contributors