School messenger calls not being recieved

[LFerrill]

​Hello! I am in need of some help. Our school messenger system is reporting that the calls are going to our parents and those that have the numbers listed. But the calls are not getting to them. I know for a fact they are not working or there is an issue somewhere. I am on the report of our most recent call that it went to machine. But I did not have a missed call or a voicemail. We have about 40-50 people who did not get our call today when we sent it out. We need to get this figured out. If someone can please contact me asap. I would really appreciate it.  I can provide any information needed to help figure this out. Thanks! 

[ItsOnlyDoug]

The easiest way to track an issue like this would be to create a support case directly with PowerSchool Support. We have had issues with missed calls in the past but never more than 2 or 3. In our experience it was usually user error dealing with a typo in the phone number or a phone that was on Do not disturb.