Video: Making DNS Changes for SchoolMessenger Communicate

Summary

The video provides a walkthrough instruction on the DNS changes.

 

 

 

Overview

This video goes over the DNS changes that you might need to make to ensure that your SchoolMessenger Communicate emails will pass DMARC, depending on which email-sending configuration you want to use.

 

Note that if you do NOT make any changes then your SchoolMessenger Communicate system will keep its current configuration, where your users can only send emails FROM: the default email address, which is broadcasts@schoolmessengermail.com.

 

Note that sending emails FROM: broadcasts@schoolmessengermail.com  is perfectly fine (we have many customers doing this) and you will not need to worry about the Gmail and Yahoo changes in February of 2024 since the schoolmessengermail.com domain is already configured to pass DMARC.

 

If you do NOT want your organization's SchoolMessenger Communicate emails to come FROM: broadcasts@schoolmessengermail.com and you want them to come FROM: your domain then you WILL need to make the DNS changes listed in this video.

 

If you want to have SchoolMessenger Communicate emails, come FROM: your domain then there are two DNS changes that need to be made to begin with, which are modifying your existing SPF record to add the following text to it:

include:customerspf.schoolmessenger.com

...and adding the following CNAME record:

spe1._domainkey.example.com CNAME spe1._domainkey.spe.schoolmessenger.com

 

 

NOTE: Replace example.com, in the above CNAME record, with your own domain.

 

 

Opening a Support Ticket with PowerSchool/SchoolMessenger

Once these DNS changes are made then you'll need to contact PowerSchool's SchoolMessenger Support Team so that we can make a change on our end which will allow your SchoolMessenger Communicate emails to come FROM: your domain and pass SPF and DKIM using the SPF record that you've modified and the CNAME record that you've added.

 

Open a support ticket or call us at 800-920-3897.

 

 

 

How To Check Your SPF Record Using the MXToolbox Website

  • Open a web browser and go to https://mxtoolbox.com/spf.aspx
  • Type in your domain name into the Domain Name field.
  • Leave the IP (Optional) field blank.
  • Click the SPF Record Lookup button.
  • Once your SPF record is analyzed, scroll down a bit and make sure you are only seeing green checkboxes. Red icons indicate errors, and you will need to fix these errors if there are any. Yellow icons are just warnings and can generally be ignored.

 

How To Check Your CNAME Record Using the MXToolbox Website

  • Open a web browser and go to https://mxtoolbox.com/CnameLookup.aspx
  • Type in the below text into the Domain Name field. Replace example.com with your domain.
    spe1._domainkey.example.com
  • Click the CNAME Lookup button.
  • Ensure that the text in the Canonical Name field matches the below text:
    spe1._domainkey.spe.schoolmessenger.com

 

SPF Record Syntax Documentation

http://www.open-spf.org/SPF_Record_Syntax/

 

Example DMARC Record

Below is an example DMARC record that you can publish for your domain (if you don't already have one) after you've made the necessary DNS changes and SchoolMessenger Support has made the changes on their end. Note that we highly recommend that you work with your email system provider to publish a DMARC record for your domain as we do not know if your email system emails will be able to pass DMARC once you publish the record. Also, note that you can initially set the DMARC policy to "none" (p=none) but after you've ensured that all systems, that send emails FROM: your domain, are passing DMARC then you'll need to change the policy to either "quarantine" or "reject". Also, note that you'll need to replace example.com in the example DMARC record below with your domain and you will need to create the dmarc-reports@ mailbox to catch the daily DMARC aggregate reports that will be sent to this mailbox from the major email providers, such as Yahoo and Gmail.

v=DMARC1; p=none; rua=mailto:dmarc-reports@example.com

 

 

Related Article

 

 

Was this Article Helpful?

  • Kudo this article if you found it helpful. It will help others find this resource.
  • Comment directly on this article to request clarification or share feedback about the content of the article.
  • Use the product-specific forum for questions not directly related to this article.

Summary

The video provides a walkthrough instruction on the DNS changes.

 

 

 

Overview

This video goes over the DNS changes that you might need to make to ensure that your SchoolMessenger Communicate emails will pass DMARC, depending on which email-sending configuration you want to use.

 

Note that if you do NOT make any changes then your SchoolMessenger Communicate system will keep its current configuration, where your users can only send emails FROM: the default email address, which is broadcasts@schoolmessengermail.com.

 

Note that sending emails FROM: broadcasts@schoolmessengermail.com  is perfectly fine (we have many customers doing this) and you will not need to worry about the Gmail and Yahoo changes in February of 2024 since the schoolmessengermail.com domain is already configured to pass DMARC.

 

If you do NOT want your organization's SchoolMessenger Communicate emails to come FROM: broadcasts@schoolmessengermail.com and you want them to come FROM: your domain then you WILL need to make the DNS changes listed in this video.

 

If you want to have SchoolMessenger Communicate emails, come FROM: your domain then there are two DNS changes that need to be made to begin with, which are modifying your existing SPF record to add the following text to it:

include:customerspf.schoolmessenger.com

...and adding the following CNAME record:

spe1._domainkey.example.com CNAME spe1._domainkey.spe.schoolmessenger.com

 

 

NOTE: Replace example.com, in the above CNAME record, with your own domain.

 

 

Opening a Support Ticket with PowerSchool/SchoolMessenger

Once these DNS changes are made then you'll need to contact PowerSchool's SchoolMessenger Support Team so that we can make a change on our end which will allow your SchoolMessenger Communicate emails to come FROM: your domain and pass SPF and DKIM using the SPF record that you've modified and the CNAME record that you've added.

 

Open a support ticket or call us at 800-920-3897.

 

 

 

How To Check Your SPF Record Using the MXToolbox Website

  • Open a web browser and go to https://mxtoolbox.com/spf.aspx
  • Type in your domain name into the Domain Name field.
  • Leave the IP (Optional) field blank.
  • Click the SPF Record Lookup button.
  • Once your SPF record is analyzed, scroll down a bit and make sure you are only seeing green checkboxes. Red icons indicate errors, and you will need to fix these errors if there are any. Yellow icons are just warnings and can generally be ignored.

 

How To Check Your CNAME Record Using the MXToolbox Website

  • Open a web browser and go to https://mxtoolbox.com/CnameLookup.aspx
  • Type in the below text into the Domain Name field. Replace example.com with your domain.
    spe1._domainkey.example.com
  • Click the CNAME Lookup button.
  • Ensure that the text in the Canonical Name field matches the below text:
    spe1._domainkey.spe.schoolmessenger.com

 

SPF Record Syntax Documentation

http://www.open-spf.org/SPF_Record_Syntax/

 

Example DMARC Record

Below is an example DMARC record that you can publish for your domain (if you don't already have one) after you've made the necessary DNS changes and SchoolMessenger Support has made the changes on their end. Note that we highly recommend that you work with your email system provider to publish a DMARC record for your domain as we do not know if your email system emails will be able to pass DMARC once you publish the record. Also, note that you can initially set the DMARC policy to "none" (p=none) but after you've ensured that all systems, that send emails FROM: your domain, are passing DMARC then you'll need to change the policy to either "quarantine" or "reject". Also, note that you'll need to replace example.com in the example DMARC record below with your domain and you will need to create the dmarc-reports@ mailbox to catch the daily DMARC aggregate reports that will be sent to this mailbox from the major email providers, such as Yahoo and Gmail.

v=DMARC1; p=none; rua=mailto:dmarc-reports@example.com

 

 

Related Article

 

 

Was this Article Helpful?

  • Kudo this article if you found it helpful. It will help others find this resource.
  • Comment directly on this article to request clarification or share feedback about the content of the article.
  • Use the product-specific forum for questions not directly related to this article.

Summary

The video provides a walkthrough instruction on the DNS changes.

 

 

 

Overview

This video goes over the DNS changes that you might need to make to ensure that your SchoolMessenger Communicate emails will pass DMARC, depending on which email-sending configuration you want to use.

 

Note that if you do NOT make any changes then your SchoolMessenger Communicate system will keep its current configuration, where your users can only send emails FROM: the default email address, which is broadcasts@schoolmessengermail.com.

 

Note that sending emails FROM: broadcasts@schoolmessengermail.com  is perfectly fine (we have many customers doing this) and you will not need to worry about the Gmail and Yahoo changes in February of 2024 since the schoolmessengermail.com domain is already configured to pass DMARC.

 

If you do NOT want your organization's SchoolMessenger Communicate emails to come FROM: broadcasts@schoolmessengermail.com and you want them to come FROM: your domain then you WILL need to make the DNS changes listed in this video.

 

If you want to have SchoolMessenger Communicate emails, come FROM: your domain then there are two DNS changes that need to be made to begin with, which are modifying your existing SPF record to add the following text to it:

include:customerspf.schoolmessenger.com

...and adding the following CNAME record:

spe1._domainkey.example.com CNAME spe1._domainkey.spe.schoolmessenger.com

 

 

NOTE: Replace example.com, in the above CNAME record, with your own domain.

 

 

Opening a Support Ticket with PowerSchool/SchoolMessenger

Once these DNS changes are made then you'll need to contact PowerSchool's SchoolMessenger Support Team so that we can make a change on our end which will allow your SchoolMessenger Communicate emails to come FROM: your domain and pass SPF and DKIM using the SPF record that you've modified and the CNAME record that you've added.

 

Open a support ticket or call us at 800-920-3897.

 

 

 

How To Check Your SPF Record Using the MXToolbox Website

  • Open a web browser and go to https://mxtoolbox.com/spf.aspx
  • Type in your domain name into the Domain Name field.
  • Leave the IP (Optional) field blank.
  • Click the SPF Record Lookup button.
  • Once your SPF record is analyzed, scroll down a bit and make sure you are only seeing green checkboxes. Red icons indicate errors, and you will need to fix these errors if there are any. Yellow icons are just warnings and can generally be ignored.

 

How To Check Your CNAME Record Using the MXToolbox Website

  • Open a web browser and go to https://mxtoolbox.com/CnameLookup.aspx
  • Type in the below text into the Domain Name field. Replace example.com with your domain.
    spe1._domainkey.example.com
  • Click the CNAME Lookup button.
  • Ensure that the text in the Canonical Name field matches the below text:
    spe1._domainkey.spe.schoolmessenger.com

 

SPF Record Syntax Documentation

http://www.open-spf.org/SPF_Record_Syntax/

 

Example DMARC Record

Below is an example DMARC record that you can publish for your domain (if you don't already have one) after you've made the necessary DNS changes and SchoolMessenger Support has made the changes on their end. Note that we highly recommend that you work with your email system provider to publish a DMARC record for your domain as we do not know if your email system emails will be able to pass DMARC once you publish the record. Also, note that you can initially set the DMARC policy to "none" (p=none) but after you've ensured that all systems, that send emails FROM: your domain, are passing DMARC then you'll need to change the policy to either "quarantine" or "reject". Also, note that you'll need to replace example.com in the example DMARC record below with your domain and you will need to create the dmarc-reports@ mailbox to catch the daily DMARC aggregate reports that will be sent to this mailbox from the major email providers, such as Yahoo and Gmail.

v=DMARC1; p=none; rua=mailto:dmarc-reports@example.com

 

 

Related Article

 

 

Was this Article Helpful?

  • Kudo this article if you found it helpful. It will help others find this resource.
  • Comment directly on this article to request clarification or share feedback about the content of the article.
  • Use the product-specific forum for questions not directly related to this article.
Version history
Last update:
‎02-14-2024 10:45 AM
Updated by:
Contributors
Labels (2)