Q&A: TCPA: School Communication Consent Management (Parent)

Question

Why is my school asking me to be receiving telephone calls or text messages?

Answer

Under a federal law designed to protect consumers, we have to get your permission to send non-emergency messages to a mobile phone by automated voice call or SMS text. It’s also just a good idea so that we’re sure the message is going to the right phone number for the right person.


This permission only is needed for automated voice calls and texts. Permission isn’t necessary for other calls from the school, like you might get directly from a teacher, principal, or other staff member.

 

 

Question

What if there’s an emergency?

Answer

In an emergency, we'll call or text you as long as we have your contact information on file. The law has an exception for calls made for “emergency purposes,” which is usually a situation affecting the health and safety of consumers.

 

 

Question

What if I change my mind about phone calls, or change my mobile number?

Answer

You can opt out of non-emergency calls and text messages at any time.


For voice calls, we’ll provide instructions on how to use touch tones on your phone keypad to stop receiving calls.


For text messages, you can stop receiving them by texting UNSUBSCRIBE or STOP after receiving a text from us.

 

 

Question

Can I be contacted in other ways as well?

Answer

Yes. We can contact you, if you’d like, by email. Email is covered by a different set of rules than the permission that is required for automated voice calls and text messages to mobile phones.

 

 

Question

My school says it uses the SchoolMessenger app. What is it?

Answer

The SchoolMessenger app is a free web and mobile app that gives you access to school notifications of all types (text messages, voice, email) inside a single inbox. You can also change your contact preferences and adjust contact numbers in the web app, available from any Internet-enabled device.

 

 

Question

How do I sign up for the SchoolMessenger app and provide permission?

Answer

The easiest way is to visit the SchoolMessenger app website at https://go.schoolmessenger.com.


Create an account by clicking Sign Up on the top right menu, using the email address that you have provided to the school.


You can choose how you want to be contacted based on the category of message (from emergencies to school activities) and provide contact permission. You will also be able to listen to and read messages from the school for the previous 30 days so you don’t miss a thing, including alerts, notifications and attachments. You can also sign back in to change your preferences at any time.

 

 

Question

What if I want to use the SchoolMessenger mobile app?

Answer

You will find the SchoolMessenger app in the Apple iOS Store or Google Android Play Store. Click Sign Up, enter your email address, and create a password. An email will be sent to that address with a secure token.


If you receive an This email is already registered error message, that means you’ve already created a SchoolMessenger account via another SchoolMessenger product, such as Contact Manager. Simply follow the Return to login link and login. Use the Forgot your password link if needed.

 

 

Question

Will the SchoolMessenger app notify me if there is new information?

Answer

You can opt in to receiving Device (or push) Notifications under Notification Preferences. When you choose to receive Device Notifications, a badge or alert will appear when new communications are available in your SchoolMessenger app inbox.

 

 

Question

How private is the information in the SchoolMessenger app?

Answer

Intrado, the trusted provider of SchoolMessenger Solutions is one of more than 200 organizations that has signed the Student Privacy Pledge (http://www.studentprivacypledge.org). The Pledge spells out a dozen commitments related to the protection and responsible use of student data. You can rest assured that your student’s information is secure and will never be sold, rented, or shared. Signatories to this pledge can be held legally responsible for actions or practices that do not conform to it.

 

 

Question

Who should I contact if I have more questions?

Answer

Please contact us at the school offices if you need any more information.

 

 

 

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Attachments

Question

Why is my school asking me to be receiving telephone calls or text messages?

Answer

Under a federal law designed to protect consumers, we have to get your permission to send non-emergency messages to a mobile phone by automated voice call or SMS text. It’s also just a good idea so that we’re sure the message is going to the right phone number for the right person.


This permission only is needed for automated voice calls and texts. Permission isn’t necessary for other calls from the school, like you might get directly from a teacher, principal, or other staff member.

 

 

Question

What if there’s an emergency?

Answer

In an emergency, we'll call or text you as long as we have your contact information on file. The law has an exception for calls made for “emergency purposes,” which is usually a situation affecting the health and safety of consumers.

 

 

Question

What if I change my mind about phone calls, or change my mobile number?

Answer

You can opt out of non-emergency calls and text messages at any time.


For voice calls, we’ll provide instructions on how to use touch tones on your phone keypad to stop receiving calls.


For text messages, you can stop receiving them by texting UNSUBSCRIBE or STOP after receiving a text from us.

 

 

Question

Can I be contacted in other ways as well?

Answer

Yes. We can contact you, if you’d like, by email. Email is covered by a different set of rules than the permission that is required for automated voice calls and text messages to mobile phones.

 

 

Question

My school says it uses the SchoolMessenger app. What is it?

Answer

The SchoolMessenger app is a free web and mobile app that gives you access to school notifications of all types (text messages, voice, email) inside a single inbox. You can also change your contact preferences and adjust contact numbers in the web app, available from any Internet-enabled device.

 

 

Question

How do I sign up for the SchoolMessenger app and provide permission?

Answer

The easiest way is to visit the SchoolMessenger app website at https://go.schoolmessenger.com.


Create an account by clicking Sign Up on the top right menu, using the email address that you have provided to the school.


You can choose how you want to be contacted based on the category of message (from emergencies to school activities) and provide contact permission. You will also be able to listen to and read messages from the school for the previous 30 days so you don’t miss a thing, including alerts, notifications and attachments. You can also sign back in to change your preferences at any time.

 

 

Question

What if I want to use the SchoolMessenger mobile app?

Answer

You will find the SchoolMessenger app in the Apple iOS Store or Google Android Play Store. Click Sign Up, enter your email address, and create a password. An email will be sent to that address with a secure token.


If you receive an This email is already registered error message, that means you’ve already created a SchoolMessenger account via another SchoolMessenger product, such as Contact Manager. Simply follow the Return to login link and login. Use the Forgot your password link if needed.

 

 

Question

Will the SchoolMessenger app notify me if there is new information?

Answer

You can opt in to receiving Device (or push) Notifications under Notification Preferences. When you choose to receive Device Notifications, a badge or alert will appear when new communications are available in your SchoolMessenger app inbox.

 

 

Question

How private is the information in the SchoolMessenger app?

Answer

Intrado, the trusted provider of SchoolMessenger Solutions is one of more than 200 organizations that has signed the Student Privacy Pledge (http://www.studentprivacypledge.org). The Pledge spells out a dozen commitments related to the protection and responsible use of student data. You can rest assured that your student’s information is secure and will never be sold, rented, or shared. Signatories to this pledge can be held legally responsible for actions or practices that do not conform to it.

 

 

Question

Who should I contact if I have more questions?

Answer

Please contact us at the school offices if you need any more information.

 

 

 

Was this Article Helpful?

  • Kudo this article if you found it helpful. It will help others find this resource.
  • Comment directly on this article to request clarification or share feedback about the content of the article.
  • Use the product-specific forum for questions not directly related to this article.
Attachments

Question

Why is my school asking me to be receiving telephone calls or text messages?

Answer

Under a federal law designed to protect consumers, we have to get your permission to send non-emergency messages to a mobile phone by automated voice call or SMS text. It’s also just a good idea so that we’re sure the message is going to the right phone number for the right person.


This permission only is needed for automated voice calls and texts. Permission isn’t necessary for other calls from the school, like you might get directly from a teacher, principal, or other staff member.

 

 

Question

What if there’s an emergency?

Answer

In an emergency, we'll call or text you as long as we have your contact information on file. The law has an exception for calls made for “emergency purposes,” which is usually a situation affecting the health and safety of consumers.

 

 

Question

What if I change my mind about phone calls, or change my mobile number?

Answer

You can opt out of non-emergency calls and text messages at any time.


For voice calls, we’ll provide instructions on how to use touch tones on your phone keypad to stop receiving calls.


For text messages, you can stop receiving them by texting UNSUBSCRIBE or STOP after receiving a text from us.

 

 

Question

Can I be contacted in other ways as well?

Answer

Yes. We can contact you, if you’d like, by email. Email is covered by a different set of rules than the permission that is required for automated voice calls and text messages to mobile phones.

 

 

Question

My school says it uses the SchoolMessenger app. What is it?

Answer

The SchoolMessenger app is a free web and mobile app that gives you access to school notifications of all types (text messages, voice, email) inside a single inbox. You can also change your contact preferences and adjust contact numbers in the web app, available from any Internet-enabled device.

 

 

Question

How do I sign up for the SchoolMessenger app and provide permission?

Answer

The easiest way is to visit the SchoolMessenger app website at https://go.schoolmessenger.com.


Create an account by clicking Sign Up on the top right menu, using the email address that you have provided to the school.


You can choose how you want to be contacted based on the category of message (from emergencies to school activities) and provide contact permission. You will also be able to listen to and read messages from the school for the previous 30 days so you don’t miss a thing, including alerts, notifications and attachments. You can also sign back in to change your preferences at any time.

 

 

Question

What if I want to use the SchoolMessenger mobile app?

Answer

You will find the SchoolMessenger app in the Apple iOS Store or Google Android Play Store. Click Sign Up, enter your email address, and create a password. An email will be sent to that address with a secure token.


If you receive an This email is already registered error message, that means you’ve already created a SchoolMessenger account via another SchoolMessenger product, such as Contact Manager. Simply follow the Return to login link and login. Use the Forgot your password link if needed.

 

 

Question

Will the SchoolMessenger app notify me if there is new information?

Answer

You can opt in to receiving Device (or push) Notifications under Notification Preferences. When you choose to receive Device Notifications, a badge or alert will appear when new communications are available in your SchoolMessenger app inbox.

 

 

Question

How private is the information in the SchoolMessenger app?

Answer

Intrado, the trusted provider of SchoolMessenger Solutions is one of more than 200 organizations that has signed the Student Privacy Pledge (http://www.studentprivacypledge.org). The Pledge spells out a dozen commitments related to the protection and responsible use of student data. You can rest assured that your student’s information is secure and will never be sold, rented, or shared. Signatories to this pledge can be held legally responsible for actions or practices that do not conform to it.

 

 

Question

Who should I contact if I have more questions?

Answer

Please contact us at the school offices if you need any more information.

 

 

 

Was this Article Helpful?

  • Kudo this article if you found it helpful. It will help others find this resource.
  • Comment directly on this article to request clarification or share feedback about the content of the article.
  • Use the product-specific forum for questions not directly related to this article.
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Last update:
‎12-08-2023 01:18 PM
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