Q&A: SchoolMessenger App For Families

[#1]

Summary

This resource is designed for families and includes answers to frequently asked questions regarding the SchoolMessenger app. A PDF is attached for distribution purposes.

 

What is the SchoolMessenger app?

The SchoolMessenger app is the next generation of the app that has been known as SchoolMessenger InfoCenter. The updated app includes new features and option and replaces the InfoCenter app.

How is the SchoolMessenger app different from SchoolMessenger InfoCenter?

The SchoolMessenger app adds a significant new feature, teacher-initiated messaging. This allows you to use the app to communicate with your student’s teacher, individually or in groups, and to exchange files (such as permission slips, photos from field trips, etc.) also all from within the app.

My school already has its own mobile app. Do the features of the new SchoolMessenger app work with my school’s app?

You’ll continue to use the school-branded mobile app and, if there’s a function needed that’s provided by the SchoolMessenger app, the SchoolMessenger app will be automatically launched from within your school-branded mobile app. After the SchoolMessenger app’s functionality is no longer being used, you’ll be returned to the school-branded app. It’s like how the Facebook and Facebook Messenger apps work together.

If I already have the InfoCenter app installed, what do I need to do?

Nothing, if your smartphone is set to automatically update its mobile apps. The new SchoolMessenger app will replace the SchoolMessenger InfoCenter app during an update.

If a smartphone is not set to accept automatic app updates, you will be prompted to download the new SchoolMessenger app, or update your existing app, when it is available.

Is there any cost to upgrade to the new SchoolMessenger app?

No. The standard app with teacher-initiated messaging is free and the rest of its features are equivalent to InfoCenter.

Where can I download the mobile app?

The SchoolMessenger app will be available on the Android Google Play and Apple iOS app stores under the name SchoolMessenger.

Are the web app features the same as the mobile app?

Yes. For those who prefer to use a website instead of a mobile app (or who don’t have easy access to a smartphone), the SchoolMessenger app’s functions will be available online at https://go.schoolmessenger.com. An account for the web app is recognized on the mobile apps, and vice versa.

What are some of the main capabilities of the new teacher-initiated messaging?

New capabilities include both individual and group (e.g., classes, sports teams, PTO groups) two-way
messaging; the ability for teachers and families to exchange files, images, and videos (e.g., photographed permission slips); and the ability for you to review all notifications and messages related to your schools and district in a single, scrollable, “stream” view.

How does my student’s teacher connect to me through the app?

Your school may automatically identify teachers and their students and notify you. Or, a teacher may send out invitations with a class code, which then allows you to be tied to a specific a teacher for your student.

Can the SchoolMessenger app be extended with add-on features from my school?

Yes, there are additional modules that can be turned on at the district level. Examples include individual student information and student absence reporting, all within the app. Your school will let you know if and when those added features are available

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[#2]

Summary

This resource is designed for families and includes answers to frequently asked questions regarding the SchoolMessenger app. A PDF is attached for distribution purposes.

 

What is the SchoolMessenger app?

The SchoolMessenger app is the next generation of the app that has been known as SchoolMessenger InfoCenter. The updated app includes new features and option and replaces the InfoCenter app.

How is the SchoolMessenger app different from SchoolMessenger InfoCenter?

The SchoolMessenger app adds a significant new feature, teacher-initiated messaging. This allows you to use the app to communicate with your student’s teacher, individually or in groups, and to exchange files (such as permission slips, photos from field trips, etc.) also all from within the app.

My school already has its own mobile app. Do the features of the new SchoolMessenger app work with my school’s app?

You’ll continue to use the school-branded mobile app and, if there’s a function needed that’s provided by the SchoolMessenger app, the SchoolMessenger app will be automatically launched from within your school-branded mobile app. After the SchoolMessenger app’s functionality is no longer being used, you’ll be returned to the school-branded app. It’s like how the Facebook and Facebook Messenger apps work together.

If I already have the InfoCenter app installed, what do I need to do?

Nothing, if your smartphone is set to automatically update its mobile apps. The new SchoolMessenger app will replace the SchoolMessenger InfoCenter app during an update.

If a smartphone is not set to accept automatic app updates, you will be prompted to download the new SchoolMessenger app, or update your existing app, when it is available.

Is there any cost to upgrade to the new SchoolMessenger app?

No. The standard app with teacher-initiated messaging is free and the rest of its features are equivalent to InfoCenter.

Where can I download the mobile app?

The SchoolMessenger app will be available on the Android Google Play and Apple iOS app stores under the name SchoolMessenger.

Are the web app features the same as the mobile app?

Yes. For those who prefer to use a website instead of a mobile app (or who don’t have easy access to a smartphone), the SchoolMessenger app’s functions will be available online at https://go.schoolmessenger.com. An account for the web app is recognized on the mobile apps, and vice versa.

What are some of the main capabilities of the new teacher-initiated messaging?

New capabilities include both individual and group (e.g., classes, sports teams, PTO groups) two-way
messaging; the ability for teachers and families to exchange files, images, and videos (e.g., photographed permission slips); and the ability for you to review all notifications and messages related to your schools and district in a single, scrollable, “stream” view.

How does my student’s teacher connect to me through the app?

Your school may automatically identify teachers and their students and notify you. Or, a teacher may send out invitations with a class code, which then allows you to be tied to a specific a teacher for your student.

Can the SchoolMessenger app be extended with add-on features from my school?

Yes, there are additional modules that can be turned on at the district level. Examples include individual student information and student absence reporting, all within the app. Your school will let you know if and when those added features are available

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

Summary

This resource is designed for families and includes answers to frequently asked questions regarding the SchoolMessenger app. A PDF is attached for distribution purposes.

 

What is the SchoolMessenger app?

The SchoolMessenger app is the next generation of the app that has been known as SchoolMessenger InfoCenter. The updated app includes new features and option and replaces the InfoCenter app.

How is the SchoolMessenger app different from SchoolMessenger InfoCenter?

The SchoolMessenger app adds a significant new feature, teacher-initiated messaging. This allows you to use the app to communicate with your student’s teacher, individually or in groups, and to exchange files (such as permission slips, photos from field trips, etc.) also all from within the app.

My school already has its own mobile app. Do the features of the new SchoolMessenger app work with my school’s app?

You’ll continue to use the school-branded mobile app and, if there’s a function needed that’s provided by the SchoolMessenger app, the SchoolMessenger app will be automatically launched from within your school-branded mobile app. After the SchoolMessenger app’s functionality is no longer being used, you’ll be returned to the school-branded app. It’s like how the Facebook and Facebook Messenger apps work together.

If I already have the InfoCenter app installed, what do I need to do?

Nothing, if your smartphone is set to automatically update its mobile apps. The new SchoolMessenger app will replace the SchoolMessenger InfoCenter app during an update.

If a smartphone is not set to accept automatic app updates, you will be prompted to download the new SchoolMessenger app, or update your existing app, when it is available.

Is there any cost to upgrade to the new SchoolMessenger app?

No. The standard app with teacher-initiated messaging is free and the rest of its features are equivalent to InfoCenter.

Where can I download the mobile app?

The SchoolMessenger app will be available on the Android Google Play and Apple iOS app stores under the name SchoolMessenger.

Are the web app features the same as the mobile app?

Yes. For those who prefer to use a website instead of a mobile app (or who don’t have easy access to a smartphone), the SchoolMessenger app’s functions will be available online at https://go.schoolmessenger.com. An account for the web app is recognized on the mobile apps, and vice versa.

What are some of the main capabilities of the new teacher-initiated messaging?

New capabilities include both individual and group (e.g., classes, sports teams, PTO groups) two-way
messaging; the ability for teachers and families to exchange files, images, and videos (e.g., photographed permission slips); and the ability for you to review all notifications and messages related to your schools and district in a single, scrollable, “stream” view.

How does my student’s teacher connect to me through the app?

Your school may automatically identify teachers and their students and notify you. Or, a teacher may send out invitations with a class code, which then allows you to be tied to a specific a teacher for your student.

Can the SchoolMessenger app be extended with add-on features from my school?

Yes, there are additional modules that can be turned on at the district level. Examples include individual student information and student absence reporting, all within the app. Your school will let you know if and when those added features are available

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.