No Support For (GroupCast) Communicate - HELP

DTopolski
Recruit

No Support For (GroupCast) Communicate - HELP

We purchased GroupCast Communicate from Intrado in the summer of 2022. I understand the product has passed through several hands since then. The Help email and support phone number within the application no longer work. I was re-directed by this email listed below. I have submitted a case via the Community Support portal and Sales and have received NO ASSISANCE!

 

What is the correct contact information for support????

 


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Dear Valued Customer,

We're reaching out with important information regarding recent changes to our support channels.

Notice of Company Transition:
As part of our ongoing commitment to improving customer service, SchoolMessenger has recently undergone a transition and is now proudly a part of the PowerSchool Family.

Change to Support Email:
Effective immediately, this support email address has been inactivated. To ensure a seamless experience, we've introduced new and improved ways to connect with us.

How to PowerSchool Sales:
To get in touch with our sales team, please write to us at [Sales@PowerSchool.com]
To chat with our sales team, click here: https://www.powerschool.com/company/contact/%23sales-bot

How to PowerSchool Support:
For Community Users:
Visit our Community Support Portal [https://help.powerschool.com/] to create a case, launch a chat, or explore helpful resources shared by our community.
To request a new feature/enhancement, please head to our PowerSchool Community by clicking here: [https://help.powerschool.com/t5/PowerSchool-Ideas-Portal/ct-p/PowerSchool-Ideas-Portal]
For Non-Community Users:
If you don't have an account in our Community, no worries! Reach out to our dedicated support line (800) 920-3897, and our experienced engineer will assist you promptly.
To contact our Sales team, click the link here: [https://www.powerschool.com/request-demo/]

We believe these changes will enhance the quality of our support services and provide you with even better assistance. We appreciate your understanding and cooperation during this transition period.

Thank you for being a valued part of our community.

Best regards,
PowerSchool Customer Support Team

1 Reply
CindyOp
Community Support Expert
Community Support Expert

Hi @DTopolski 

 

I wanted to see if you are still looking to contact support. 

 

How to Contact Support  

We have shifted away from using email as an option for creating cases and providing the following options to engage Support. 

 

Case Form: Our web case form will allow you to share essential details when creating a case.  The communication will be through email once the case is created.  

Live Chat: Connect directly with our Support team for immediate assistance through our Live Chat feature between 5 am-5 pm PT. You will instantly have access to the chat transcript after each chat session.  

Phone Support: Support via phone will be available for School Messenger Customers calling (800) 920-3897 between 5 am –5 pm PT. 


Did your issue get resolved? Please remember to give Kudos and/or select Accept As Solution on helpful posts to thank the author and help others find the solution.

Cindy
PowerSchool Community Support