QuickDoc: SchoolMessenger CMA Service & Support Guide

[#1]

Summary

At PowerSchool, it’s our goal to remove time and friction between the moment you determine you have a need and the moment that need is met. Whether it’s some simple “how-to” clarification from Support or some product configuration or training from an expert in Services, our mutual goal is getting you there without losing momentum. The first step is helping you distinguish where to go first for which types of requests.

Self Service

Most of our products have some elements that are self-serviceable. For those, help materials are available on PowerSchool Community. Don’t have time to dig in yourself? Get a quote from our Services team to step in on your behalf.

Support

Support’s goal is to help you with how to questions and to troubleshoot and identify bugs to bring to our Product and Engineering teams. There are some very basic tasks in the software with which they can assist. Support is available as part of your software subscription.

Services

Services (comprised of a Deployment team and a Customer Education team) are the “do it” group. Of course you know them from year 1 implementation, but they are available to deliver all purchased services year-round. This includes:

• Professional curriculum-led training sessions.
• Configuration of software, changes big or small to code (particularly in Presence) that you cannot make or do not wish to make yourself.
• Consulting on best practices or holistic solution optimization.

Although Services are available for purchase in increments as small as five hours, it’s common to proactively purchase slightly larger quantities! Nonetheless, if you log a Support request that should be handled by Services and no Services balance exists for your account, a quote will be created and sent along for that specific request.

See the attached flyer for more contact details and information

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#2]

Summary

At PowerSchool, it’s our goal to remove time and friction between the moment you determine you have a need and the moment that need is met. Whether it’s some simple “how-to” clarification from Support or some product configuration or training from an expert in Services, our mutual goal is getting you there without losing momentum. The first step is helping you distinguish where to go first for which types of requests.

Self Service

Most of our products have some elements that are self-serviceable. For those, help materials are available on PowerSchool Community. Don’t have time to dig in yourself? Get a quote from our Services team to step in on your behalf.

Support

Support’s goal is to help you with how to questions and to troubleshoot and identify bugs to bring to our Product and Engineering teams. There are some very basic tasks in the software with which they can assist. Support is available as part of your software subscription.

Services

Services (comprised of a Deployment team and a Customer Education team) are the “do it” group. Of course you know them from year 1 implementation, but they are available to deliver all purchased services year-round. This includes:

• Professional curriculum-led training sessions.
• Configuration of software, changes big or small to code (particularly in Presence) that you cannot make or do not wish to make yourself.
• Consulting on best practices or holistic solution optimization.

Although Services are available for purchase in increments as small as five hours, it’s common to proactively purchase slightly larger quantities! Nonetheless, if you log a Support request that should be handled by Services and no Services balance exists for your account, a quote will be created and sent along for that specific request.

See the attached flyer for more contact details and information

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

Summary

At PowerSchool, it’s our goal to remove time and friction between the moment you determine you have a need and the moment that need is met. Whether it’s some simple “how-to” clarification from Support or some product configuration or training from an expert in Services, our mutual goal is getting you there without losing momentum. The first step is helping you distinguish where to go first for which types of requests.

Self Service

Most of our products have some elements that are self-serviceable. For those, help materials are available on PowerSchool Community. Don’t have time to dig in yourself? Get a quote from our Services team to step in on your behalf.

Support

Support’s goal is to help you with how to questions and to troubleshoot and identify bugs to bring to our Product and Engineering teams. There are some very basic tasks in the software with which they can assist. Support is available as part of your software subscription.

Services

Services (comprised of a Deployment team and a Customer Education team) are the “do it” group. Of course you know them from year 1 implementation, but they are available to deliver all purchased services year-round. This includes:

• Professional curriculum-led training sessions.
• Configuration of software, changes big or small to code (particularly in Presence) that you cannot make or do not wish to make yourself.
• Consulting on best practices or holistic solution optimization.

Although Services are available for purchase in increments as small as five hours, it’s common to proactively purchase slightly larger quantities! Nonetheless, if you log a Support request that should be handled by Services and no Services balance exists for your account, a quote will be created and sent along for that specific request.

See the attached flyer for more contact details and information

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.