Problem

  • I have made a payment on an online form and I need to request a refund.

 

Audience

  • Have you made a payment on an online form?
  • Do you need to request a refund?

 

Fix It

 

  • The online payment process is a service for the school, so the school makes the decision regarding refunds. To request a refund from the school, you will need to contact them directly. Please contact your student’s school/school district to request the refund.
  • Our system recognizes and blocks duplicate payment attempts.  If you believe a charge has been made in error, contact the school to determine their policy on processing refund requests.

 

Still Not Working

 

Additional support: reach us via the online ticket system or by phone at 866.752.6850.