Q&A: Non-Production Installation

Question

How long will it take to complete the install?

Answer

The install can typically be completed within 1 day or less.

 

Question

Do I need an image server?

Answer

No, non-production instances do not require an image server or a domain name (FQDN or sub-domain).

 

Question

What version of PowerSchool should I use?

Answer

The version of PowerSchool we install is typically the latest available version.  However if you require a database restored using an older version of PowerSchool (5.x) just let us know and we'll make sure you get the right one.

 

Question

When can the service be performed?

Answer

In order to meet the needs of our customers and allow them to minimize or eliminate the possibility of downtime, TSG offers the service twenty-four hours a day and seven days a week. There will be an additional cost for overnight or weekend services.

 

Question

How do I initiate the process?

Answer

To move forward with the install of a non-production instance, please review the information found within the Non-Production Installation section, prepare your environment in the manner indicated, submit a PO, fill out the Non-Production Installation Checklist, and submit it to TSG.

 

Question

How do I submit my Purchase Order for additional services?

Answer

For speedy processing, please fax your purchase order to 916.288.1590. Otherwise, please mail your purchase order to the following address:

 

TSG Services Billing

Pearson

Attention: Sarah Raveling

10911 White Rock Road

Rancho Cordova, California 95670.