Question
How long will it take to complete the install?
Answer
The install can typically be completed within 1 day or less.
Question
Do I need an image server?
Answer
No, non-production instances do not require an image server or a domain name (FQDN or sub-domain).
Question
What version of PowerSchool should I use?
Answer
The version of PowerSchool we install is typically the latest available version. However if you require a database restored using an older version of PowerSchool (5.x) just let us know and we'll make sure you get the right one.
Question
When can the service be performed?
Answer
In order to meet the needs of our customers and allow them to minimize or eliminate the possibility of downtime, TSG offers the service twenty-four hours a day and seven days a week. There will be an additional cost for overnight or weekend services.
Question
How do I initiate the process?
Answer
To move forward with the install of a non-production instance, please review the information found within the Non-Production Installation section, prepare your environment in the manner indicated, submit a PO, fill out the Non-Production Installation Checklist, and submit it to TSG.
Question
How do I submit my Purchase Order for additional services?
Answer
For speedy processing, please fax your purchase order to 916.288.1590. Otherwise, please mail your purchase order to the following address:
TSG Services Billing
Pearson
Attention: Sarah Raveling
10911 White Rock Road
Rancho Cordova, California 95670.
