username and passwords

New Member

username and passwords

I forgot my username to log in to the website, I have clicked to recover my username through email, but no emails are going in. I've checked have tired it so many times now thinking its not going in, but no emails of how to recover my infromation is getting here. So how do I fix, or how do I recover my information. 

1 Reply
Community Support Expert
Community Support Expert

Thank you for reaching out to the PowerSchool Community for assistance!


You should be able to reset your password through the website as long as the district has enabled this feature. I recommend clearing cache and cookies since the cached data in cookies can sometimes conflict with the website they refer to if the page has been updated, resulting in errors when you attempt to load the page again.


I also recommend checking the Spam or Junk Mail folder of your mailbox or try updating the application for the password recovery mail. 


Here are the instructions for resetting your password: 


How do I reset my password? 


If you are trying to reset your password in a PowerSchool site other than a parent or student portal, would you please confirm the product name so that we can assist you further?


Please reach out to us if you require further assistance!

PowerSchool Community Support Expert

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