Hi! @wlee
To assist you further with the issue that members are not able to log into the mobile app, we will have to take a closer look at the System settings and the Global Server settings. I recommend reaching out to the Designated Support Contacts within the district who should be able to work with the PowerSchool support team for further assistance. Our team can take a look at the system settings without sharing district-specific information and provide you the resolution via the case.