Parent Unable to Login Using iPhone Mobile App

VeraL
Hobbyist

Parent Unable to Login Using iPhone Mobile App

We have a parent who is not able to login to PowerSchool for Parents using the mobile app. I've reset her password, had her uninstall and reinstall the mobile app, and reset her password again. The parent receives a message stating " can’t access it at this time. "

 

The account isn't locked or disabled. I even tried it from my web browser. I went through the entire password reset process. I received the same error message. Now, it's telling me "invalid username/password".

2 Replies
JyotishkaB
Community Support Expert
Community Support Expert

Hi @VeraL

 

If you are receiving an error "Invalid Username or Password", please refer to this article: Invalid-Username-or-Password-Error-at-Sign-In for the troubleshooting steps.

 

This could also happen due to a syncing issue. Please refer to this article: PowerSchool-Mobile-App-Problem-Syncing-Error to know more. Please let us know if you continue to face an issue.

 

 

Jyotishka B.
Community Moderator



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VeraL
Hobbyist

Thank you so much.