Mobile app support for parents

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Padawan

Mobile app support for parents

Is there a contact email or phone number for parents to call with issues?  

Parent is not recieving push notifications.  Parent insists that all notifications are set.  HELP

1 Reply
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Community Support Expert
Community Support Expert

Re: Mobile app support for parents

Hi,

I recommend the parent to verify that notifications on the PowerSchool Mobile App settings are enabled, they can follow the steps below to check the settings.

  • Log into the PowerSchool App
  • Click the More button
  • Cliick on Account link
  • Click Notifications
  • Make sure that all options are enabled

I also suggest to make sure that notifications for the PowerSchool Mobile App wasn't accidentally disabled from system setting, here are the steps for iOS:

  • Launch the Settings app on your iPhone or iPad.
  • Tap Notifications.
  • Select the PowerSchool Mobile App.
  • Make sure that the Allow Notifications switch is set to on.

Steps for Android:

  • Go to Settings > Apps & notifications > Notifications.
  • Here, you’ll see a list of all apps installed on your Android device. Scroll and tap on PowerSchool Mobile App from the list.
  • Next a list of all types of notifications the app can send will appear. Make sure that the toggle for each type of notification is set to on.

If the parent continues to face difficulty receiving notifications, they can reach out to PowerSchool Mobile Support team at mobile.support@powerschool.com and the team will work with them to offer a solution.



Bishal G.
PowerSchool Community Support Expert
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