Is there a contact email or phone number for parents to call with issues?
Parent is not recieving push notifications. Parent insists that all notifications are set. HELP
I recommend the parent to verify that notifications on the PowerSchool Mobile App settings are enabled, they can follow the steps below to check the settings.
I also suggest to make sure that notifications for the PowerSchool Mobile App wasn't accidentally disabled from system setting, here are the steps for iOS:
Make sure that the Allow Notifications switch is set to on.
Steps for Android:
If the parent continues to face difficulty receiving notifications, they can reach out to PowerSchool Mobile Support team at firstname.lastname@example.org and the team will work with them to offer a solution.