I havent been able to launch the mobile app for about a week now. I uninstalled and reinstalled and it will not let me log in. now it says: "Unable to connect to this PS server for one of the following reasons: PS is unavailable, mobile services are not enabled or server address you entered is incorrect. Contact school district to resolve or contact PS mobile tech support. I thought I would reach out to you first since they have not been able to assist in the past." They created a case 04885616 but noone every responded. I am able to view and log in okay on laptop.
I am sorry you were unable to login to the mobile app. The login credentials to the app are case-sensitive. I recommend ensuring that you are entering your login credentials correctly.
If you are still unable to login to the mobile app, I recommend reaching out to the school district who should be able to take a deeper look into your setup and further assist you in logging in to the app.
Multiple reasons can lead to the PowerSchool Mobile app to display the "Unable to connect to this PS server..." error message. The most common of which would be that the school district's Student Information System server is either facing downtime or Mobile services is disabled or offline on the district's end.
Another reason can be that the district might not have the necessary security certifications made mandatory starting with the PowerSchool Mobile version 2.0 to improve security when transferring data among users, their districts and our portals.
Since every district has a different setup, the PowerSchool Mobile Support team will have to take a closer look at your district's PowerSchool set up to determine the root cause of the issue. I recommend reaching out to the district to covey the difficulty that you are facing and request them to create a case with the PowerSchool support team on your behalf, this will help the team to gather necessary information from the district and work towards a solution.
Thank you for providing the information, It helps us troubleshoot further.
If the issue is not faced by iPhone users of the district, the issue is likely related to the district's unavailability of updated security certification on their PowerSchool server. The SSL security certification was made mandatory for the PowerSchool Mobile Android app to function and communicate with the district's server.
Please reach out to the PowerSchool Mobile Support team to share your district's information and any logs that may be necessary, the support team will work alongside your district to provide a solution.
I have conveyed the difficulty that you are facing to the PowerSchool Mobile Support team, they should be reaching out to you via your case to gather more information.
Thank you for your patience.
I will reach out to you privately to gather more information in order to work towards a solution, this is part of our efforts to secure the privacy of our community members.
You can view your private messages inside the PowerSchool Community by selecting the envelope in the top right corner of any page in the Community to the right of your avatar. When a new message appears, you should see the number one with a dark red circle on the envelope.
A number of parents are reporting this same issue since middle of last week. They're on both iOS and Android, have updated their devices' software and the PowerSchool app, to no avail. But others are not experiencing any issues at all.
Can you help us troubleshoot so we can get all of our families access again?
Thank you for reachining out in the PowerSchool Community! Troubleshooting the PowerSchool mobile app is typically handled by your school/district. There can be a wide variety of reasons why the mobile app(s) are displaying errors. It can be due to your school's security certifications, mobile services being disabled/offline at your school.
In this case, we suggest working with your school administration or your Technical Contact(s) to determine the root cause of this issue. If they are not able to resolve the issue at the district level, you can also work with them to submit a ticket to the PowerSchool support team for further investigation.
Please let us know if you have any more questions. We will be more than happy to assist you!