IOS Mobile App

[AmyR27]

I am seeing an increasing number of students that are getting access denied on the mobile app.  School code is correct and they are able to access PS through the web portal.  I have had them remove the app and download again, but still no luck.

Anyone have any suggestions?

[BishalG]

Hi @AmyR27, Thank you for reaching out on the PowerSchool Community!

We have received some reports of similar issues faced by PowerSchool Mobile App users.  To help you further I'll suggest that your district's Designated Support Contact reach out to PowerSchool Mobile support and our support team should be able to help them resolve the access denied error that your students are facing while trying to log in to the app.

I hope this helps and we apologize for the inconvenience this might have caused.