Help in Logging In

[cephas]

Hello.  My daughter is having a problem logging into her PowerSchool App on her Android device.   

The device is compatible.  We followed the directions sent to us by another PowerSchool help person, which were these:

"Please try double-tapping the home button and closing the app from there. Then, please uninstall the app, turn off your phone for at least 30 seconds, and then reinstall the app.

Then try forcing the mobile app to re-pull the district information. After logging out of the mobile app, you should see four boxes on the login screen, this is for the district code. Tap on the link right below the District Code that says “Where is my district code?” on the login screen. On the page that comes up tap “Enter Server Address” and then enter the URL in the box on the next page and hit submit.

Note: The URL is your parent portal link."

It still does the same things described above.  Any other solutions?

[cephas]

Well, I added captions to all of those photos, but I cannot see them.  Just in case, those are the individual steps we take to get into the app, and the next screen is where each step takes us. 

Thank you again.

[JyotishkaB]

Hi @cephas 

This could be a syncing issue of the mobile app with your parent account. Since reinstalling the app did not work, we could suggest reporting this issue to the district directly. Since your parent account is configured and managed by the district admin, they should be able to assist you with syncing the app to your account.