Delay in assignments on app

LAnderson
Rookie

Delay in assignments on app

I'm being told that since the latest release (android user) it's taking at least 24 hours for an assignment/grade to appear on the PS mobile app. I have asked the user to delete and reinstall the app and she says it's the same results. Anyone else experiencing this and what is a solution?

2 Replies
jamiem7
Lead Community Moderator
Lead Community Moderator

Thank you for participating in the PowerSchool Community!

 

I'm sorry to hear a user is experiencing difficulties viewing grades within the PowerSchool mobile app!

Would you please provide the following information to allow PowerSchool and other Community members to further assist?

 

  • Have you received reports from more than one user?
  • It the user experiencing difficulties viewing one assignment or multiple assignments?
  • Is the district using PowerTeacher Pro for assignment grades?
JeffG9
PowerSchool Champion
PowerSchool Champion

@LAnderson 

 

I just entered a grade for my test student and the change appeared in the mobile app in under 10 seconds.

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Full Disclosure: I do not work for PowerSchool