Create Parent Account

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Trainee

Create Parent Account

I'm trying to create my parent account so that I can access the mobile app. The top of the page says PowerSchool SIS. 

 

I have my parent access ID and password from the district, I have only one registered child, and I am the primary contact in the system. 

 

When I try to click to submit the form, and all of the available fields are filled in, I get back the error message "You must enter all required values"

 

What do I do? It doesn't tell me what I'm missing and everything I can see is completed. The school district says I have to contact PowerSchool for help. 

5 Replies
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Community Support Expert
Community Support Expert

Re: Create Parent Account

Hi! @sjlewis317 

 

Generally, when a form does not submit, it can be because of a required field that is missing information or a field that has information entered in an invalid format. 

 

I suggest making sure that all required fields are filled with information in the correct format.  Some commonly overlooked fields are contact information fields such as phone number, phone type, e-mail address, and medical Information fields.  Please make sure that the phone number information is entered in the same format as required by the form, verify that phone types are not overlapping.


Should there be medical information required by the school on the enrollment form, please provide accurate information on medicine name, dosage, the time given, and whether or not it is to be taken during school.

 

For further reference, I recommend reviewing the article on Unable to Submit.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator
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Trainee

Re: Create Parent Account

Thank you. I have looked, there are no blank fields. The only field that has any formatting is email and I have double checked that it is correct. I don't know what else to try. There aren't that many fields to begin with so I don't know what I'm supposedly not completing. Is there some kind of tech support available from PowerSchool? s

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Apprentice

Re: Create Parent Account

Our district is having the same problem!!!

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Community Support Expert
Community Support Expert

Re: Create Parent Account

Hi! @Melody 

 

If none of the above troubleshooting steps worked,  I recommend reaching out to the Enrollment Family Support team using this direct link and the support team should be able to assist you further.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator
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Community Support Expert
Community Support Expert

Re: Create Parent Account

Hi! @sjlewis317 

 

I am sorry to hear that you are still experiencing difficulties submitting the form.  I recommend reaching out to the Enrollment Family Support team via the chat using this direct link and the support team should be able to assist you further.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator