Thank you for your post in our PowerSchool Community! It sounds like you are trying to get your daughter's account set up. We recommend working directly with the school since they would have your daughter's info and can verify whether the credentials you have work on their end. If they are seeing an error as well, we can work directly with the school on the errors they are seeing. If you have already tried this, please let us know and we can follow up with you on the next steps.