Cannot Connect Server (Android)

[Chris1234]

I keep getting this error message (Cannot Connect Server) when I open the app and try to update the informantion.  I have contacted the school and they say they have everything setup correctly.  I can access the account with my laptop just fine.  I get notifications on my phone just fine.  I just cannot get the update when I open the app.  I have uninstalled and reinstalled the app.  They are saying the problem is on my end on my phone.  The app worked flawlessly last semester.  I have tried two methods of connecting 1)WiFi and 2)Cellular network.  Neither works.  I did have it working last night just long enough to get an update after I logged into my laptop.  Today it won't connect again.

Are there any settings that I need to look at on my phone that might be causing this issue?

The phone is a Samsung Galaxy J7

Thank you

[jamiem7]

I'm sorry you are receiving difficulties access the PowerSchool Mobile app.  It seems you have walked through the initial troubleshooting steps of ensuring internet connection and uninstalling and reinstalling the app.  I recommend reaching out to PowerSchool Mobile Support to ensure the school code has been set up correctly and to further troubleshoot any issues you are experiencing.   

A case can be created with PowerSchool Mobile Support by emailing mobile.support@powerschool.com.

[tysweetpea]

It appears that everyone with a Samsung is affected and no resolution is being given. I am seeing multiple people with the same issue including myself and I have a Samsung S7.

[BishalG]

Hi @tysweetpea,

I have provided information and further steps to help troubleshoot in another thread, please find the direct link to the thread below.

Mobile app not working