Cannot Connect Server (Android)?.

[iosman123]

Hello,

I keep getting this error message (Cannot Connect Server) when I open the app and try to update the information.  I have contacted the school and they say they have everything set up correctly.  I can access the account with my laptop just fine.  I get notifications on my phone just fine.  I just cannot get the update when I open the app.  I have uninstalled and reinstalled the app.  They are saying the problem is on my end on my phone.  The app worked flawlessly last semester.  I have tried two methods of connecting 1)WiFi and 2)Cellular network.  Neither works.  I did have it working last night just long enough to get an update after I logged into my laptop.  Today it won't connect again.

Are there any settings that I need to look at on my phone that might be causing this issue?

thanks

iosman

[ElstonS]

Hey @iosman123,

Thank you for participating in the PowerSchool Community! 

I am sorry you are receiving this error message when you try to access the mobile app. I understand you have already been through the process of uninstalling and re-installing the app. I recommend going through the following procedure to try and force the mobile app to re-pull the district information.

I suggest double-tapping the home button and closing the app from there. Then, please uninstall the app, turn off your phone for at least 30 seconds, and then reinstall the app.

Then, try forcing the mobile app to re-pull the district information. After logging out of the mobile app, you should see four boxes on the login screen, this is for the district code. Tap on the link right below the District Code that says “Where is my district code?” on the login screen. On the page that comes up tap “Enter Server Address” and then enter the URL in the box on the next page and hit submit.

Note: The URL is your parent portal link.

If you still continue to see the error message when you try accessing the mobile app, I suggest reaching out to the PowerSchool Mobile Support Team by sending an email to support@powerschool.com and the PowerSchool Mobile Support Team will be able to look into your mobile setup and assist you in troubleshooting this further. 

Please feel free to reach out to us if you have any additional questions.

[iosman123]

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@iosman123 wrote:

Hello,

I keep getting this error message (Cannot Connect Server) when I open the app and try to update the information.  I have contacted the school and they say they have everything set up correctly.  I can access the account with my laptop just fine.  I get notifications on my phone just fine.  I just cannot get the update when I open the app.  I have uninstalled and reinstalled the app.  They are saying the problem is on my end on my phone.  The app worked flawlessly last semester.  I have tried two methods of connecting 1)WiFi and 2)Cellular network.  Neither works.  I did have it working last night just long enough to get an update after I logged into my laptop.  Today it won't connect again.

Are there any settings that I need to look at on my phone that might be causing this issue?

thanks

iosman

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thanks my issue has been fixed.

[iosman123 · Accepted solution]

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@iosman123 wrote:

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@iosman123 wrote:

Hello,

I keep getting this error message (Cannot Connect Server) when I open the app and try to update the information.  I have contacted the school and they say they have everything set up correctly.  I can access the account with my laptop just fine.  I get notifications on my phone just fine.  I just cannot get the update when I open the app.  I have uninstalled and reinstalled the app.  They are saying the problem is on my end on my phone. The app worked flawlessly last semester.  I have tried two methods of connecting 1)WiFi and 2)Cellular network.  Neither works.  I did have it working last night just long enough to get an update after I logged into my laptop.  Today it won't connect again.

Are there any settings that I need to look at on my phone that might be causing this issue?

thanks

iosman

---

thanks my issue has been fixed.

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