Apple app devices can not log in

dkadera
Journeyman

Apple app devices can not log in

Since powerschool updated log ins to be email addresses just a few weeks ago students with apple phones can not use the app. Android works fine and the website lets them log in but not the apple app. These students are up to date on their ios and have deleted and readded the app. Nothing seems to fix the problem.

 

The message they get is oops something went wrong see your administrator. That is me and I have no clue what is wrong.

2 Replies
jacobwessel
Practitioner

Has there been a solution to this?  I am still having parents that are having the same issue.

CindyOp
Community Support Expert
Community Support Expert

Hi @jacobwessel 

 

We recommend reaching out to your School's District Administrator who should be able to assist you further to fix this issue. 


Did your issue get resolved? Please remember to give Kudos and/or select Accept As Solution on helpful posts to thank the author and help others find the solution.

Cindy
PowerSchool Community Support