App crashing after latest update

[mrsnaegle]

The power school app is crashing after the update installed yesterday. This same exact thing happened about this time last year.

[KritiS]

Hi @mrsnaegle 

I'm sorry to hear that you're experiencing difficulties with your app.

We suggest reaching out to your school directly and they should be able to provide further assistance with troubleshooting.

[Slittleton]

I have reached out to our school and they told me it was an IPhone app issue and they knew nothing about it as it is working on android and computers

[Alfaucher07]

Same thing is happening with my iPhone, so frustrating with grades coming to a close

[Anassakata]

I have the same exact problem. I can’t even get to the login after putting in the school code. It crashes immediately, despite uninstalling it and reinstalling it on three different iPhone devices. It seems to be on the PowerSchool app and, not the school end.

[rstewart2187]

Definitely something the developers have to address and fix

[KritiS]

Hi @Anassakata @Slittleton @rstewart2187

We sincerely apologize for any inconvenience caused.

This is a known issue and our Development Team is working to fix this issue. We will keep you informed of any updates as soon as they are available.

[Anassakata]

I called our school, they said it was a problem with the recent Powerschool update being incompatible with the school's lack of update.  The school will not be updating Powerschool on their end until August before the new school year since the current school year is not over, and I have a Senior, so that is no help.   I would like to go back to an old version of Powershool on my iphone so I can at least have it working still.  My son's iphone Powerschool app is still working since he has not yet updated his app.  Where can I find a prior version to use on my iPhone?  Thanks

[Slittleton]

When I called the school the PowerSchool liaison sent me a school link so I logged in through edge, chrome on my PC and safari on my phone. I couldn’t remember my password and the liaison reset it for me

[Tmonnin]

Still crashing even after applying update today. Crashed before and still afterwards.

[CindyOp]

Hi @Tmonnin 

I am sorry to hear you are still having issues. 

Please verify that you have installed v24.4.1 for the iOS.

If you continue to have an issue, please reach out to your school or district so they can work with PowerSchool support to resolve further issues.