500 Error When Clicking MyData to download data

[sberczuk]

about 6 weeks ago I was able to download my student's data as XML. The times I've checked since I've gotten 500 errors. When will we be able to download data again? The URL that give the error is https://aps.powerschool.com/guardian/studentRecordDownload.action

[jamiem7]

I'm sorry you are experiencing difficulties downloading your student's data.  When a 500 error is received, we need to review the district's set up.  This could be caused by the setup or error within the district's site.  Due to this, we recommend reaching out to the school to look into the error and connect with PowerSchool Support if needed.