LEarning - Assignments not working

[FebaJacob]

Hi All,

The assignments is not working in Learning. We can't create/edit an assignment, can't access or view the existing assignment submissions. Getting an error page - "Oops ! We are a bit tangled up" for all these pages.

Thanks,

Feba

[TechRav]

We are having the same problem. Started getting reports last night around 7:30Pm Eastern. I reached out to support and got no response. Can anyone from Powerschool comment on this?

[gachro]

Our entire online school (teachers and parents) have this problem.  We have put in complaints (case #s) and have no response.  This is ridiculous.  They should have posted something about this by now.  

[aciuffo]

@gachro The PS learning team appears to work on California time and so far, they haven't been on-duty during the weekends. From the close of business on Friday until Monday morning, we're on our own when they have failures.

[TechRav]

Here is a screen recording of what happens when a teacher tries to post an assignment. Students cannot open assignments either.

https://www.loom.com/share/a6d1c82c6667466d87539386480bc1b4 

[VeronicaD4]

Yes, we are experiencing the same in England. 

[mrumsey]

We have same reports from students and teachers. 

[jbidk]

Thank you for sharing this issue in our community. We have shared these details with the Learning team and we'll share updates as we receive them. We do recommend submitting a case with our support team as well.

[aciuffo]

I can confirm that everything "activities" related is not functioning for us in the Netherlands. 

This appears to be anything "Activities" related including assignments, discussions.

In the past these issues have not been resolved until California wakes up. @jbidk -- can you give us a timeline?

[jbidk]

@gachro @FebaJacob @aciuffo @mrumsey @VeronicaD4 

The PowerSchool Learning team has identified an issue where users experience an error on pages where rubrics are present. Our team is actively working on resolving this issue and will provide an update as soon as possible. Thank you for your patience.

You can follow updates on our status page here: https://status.powerschool.com/

[aciuffo]

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The PowerSchool Learning team has identified an issue where users experience an error on pages where rubrics are present. Our team is actively working on resolving this issue and will provide an update as soon as possible. Thank you for your patience.

You can follow updates on our status page here: https://status.powerschool.com/

The PowerSchool Learning team has identified an issue where users experience an error on pages where rubrics are present. Our team is actively working on resolving this issue and will provide an update as soon as possible. Thank you for your patience.

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@jbidk We do not use rubrics on any of our items in PS Learning but we are not able to access any "Activities."

Is it that any item where rubrics are possible are affected?

[MDeFore]

Same with us....did we ever give that dang cat a name?

[jbidk · Accepted solution]

Thank you all for posting regarding this issue. We have posted an update here:

Resolved - A fix has been implemented and this issue is now resolved. If you experience any residual issues, please reach out to PowerSchool support. Thank you for your patience.