Can't move forward on the registering my kid for 20/21 year

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New Member

Can't move forward on the registering my kid for 20/21 year

I've been trying to get my child registered for the 20/21 school year, I click on the returning student register tab and keep getting this message.

Sign In Problem

There was a problem with the sign in process.

Please contact your school or the Support Team for assistance.
4 Replies
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Padawan

Re: Can't move forward on the registering my kid for 20/21 year

We are seeing this issue in our district as well. 

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Recruit

Re: Can't move forward on the registering my kid for 20/21 year

Same problem here. It let me start yesterday, but I got a system error and lost all the entries while attempting to register the first of my three kids.

 

This morning, I get the same 'Sign In Problem' message you just posted for all my kids and can't move forward at all.

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Community Support Expert
Community Support Expert

Re: Can't move forward on the registering my kid for 20/21 year

Hello @Anais@Jen1bergy and @StaceyG,

 

Thank you for reporting this issue you are experiencing when attempting to access PowerSchool Enrollment from your parent portal.  PowerSchool is aware of the issue and working towards a resolution. We will be providing updates in this thread.


Reshma
PowerSchool Community Support Expert
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Community Support Expert
Community Support Expert

Re: Can't move forward on the registering my kid for 20/21 year

Hi @Jen1bergy@Anais@StaceyG 

 

 

Thank you for reaching out for assistance through PowerSchool Community!

 

We regret the inconvenience caused while registering the students.  This is a known issue and our development team is actively working for a resolution.  We will provide an update on the thread when it is resolved.  

 

Thank you for your patience while our development team is working on the issue!



Sowmya Karmel
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!