Hi all -
So, I thought of discussing 2 issues we have been facing with PS Learning. One of them is old and the other one is fairly new.
1. The old issue: Long delays in the timeline for PS Learning support to get back to our queries. There is no 24 or 48 or even 72 hour window within which we can constantly expect a response back. Is this something other schools are facing too? Or is it only for schools not based in the US? It takes us 2-3 times of reminders before hearing back. Over time we have tried to not report too many things since we know we wont hear back anytime soon.
2. Daily update to class content notificatons are not working as expected. We have a class where content changes every week (sometimes twice a week) and the user personal notification setting is the default "Daily Email" option for "Content Update to My CLasses". However no emails arrive the next day. I have written to support , but as indicated in point above, I dont expect they will respond any time before Jan. So posting it here too in case someone has a quicker solution?
Are you using learning as part of Unified Classroom (Class Pages). We are really struggling with the product we left our old LMS for a better integration. It seems not a lot of development is going into learning and Unified Classroom Grading is taking place part of what pages can do. The update over the weekend continues to build more of a disconnect between class pages and the gradebook
Thank you for reaching out! I am sorry to hear you are struggling with the product. I am going to reach out to see about additional support and will follow up with more information.
Thank you for your post! I understand there may be delays when reaching out to Support for assistance. When you reach out to Support they take steps to troubleshoot and research the issues that your school or any other school may be reporting. In order to make sure all troubleshooting avenues are attempted, this could result in longer response times, but the goal is to attempt to resolve the issue. At times, it may be a more difficult process, which in return could also be the reason for extended response times. We appreciate your patience and we do apologize for any inconvenience this may cause.
In regards to the other question about the daily update to the class content. I do see you received a response on that case already. We appreciate the feedback you provided, as we are always seeking ways to improve. If you have any additional requests or questions, please let us know.
Thank you for being apart of the Community!
Hi @skrishna ,
I stumbled upon this query of yours to PS Learning team. I must say our school also experiences these issues. Email notifications for our announcements or class updates are also not consistently received by users. May I ask if this was resolved on your end or what was the reason that the PS Learning support told you for experiencing this issue? In our situation, they said it's because the class where we send out announcements consists of 800 users, so it randomly got timed out sending out notifications because classes are not designed to handle more than 500 students/parents. Is this the same with your situation?
Hope to receive feedback from you.
Thank you for your response in teh Community!
This issue was resolved by the PowerSchool Development Team. If you are continuing to experience an issue with parents and students receiving notifications or announcements, I recommend reaching out to PowerSchool Learning Support to allow Support to look into the issue further.
You should be able to contact PowerSchool Learning Support by visiting the help menu located inside of your PowerSchool Learning account.
Thank you for your quick response!
I have reached out to the Learning Support Team to update you within your case. We do encourage other Learning users to respond to the post with their experience regarding the issue.