PS Learning - no able to upload /download assignments, also manual option to add student not working

FebaJacob
Achiever

PS Learning - no able to upload /download assignments, also manual option to add student not working

Hi All,

 

We are no able to add students to a class. Students are not able to upload assignments, they are getting message - "Error. Try after some time". Teachers are not able to download assignments - not showing any submitted assignments on PS page and if they check in the google drive - the docs/slides submitted are blank.

 

Anyone there facing same issues? Any help would be appreciated.

 

Thanks

1 Solution

Accepted Solutions
FebaJacob
Achiever

Re: PS Learning - no able to upload /download assignments, also manual option to add student not wor

The issue is resolved.

 

Thanks.

View solution in original post

8 Replies
aciuffo
Specialist

Re: PS Learning - no able to upload /download assignments, also manual option to add student not wor

I am receiving similar complaints from our teachers. There seems to be a problem with submitting assignments.

 

Any word from PS L support?

FebaJacob
Achiever

Re: PS Learning - no able to upload /download assignments, also manual option to add student not wor

We raise a ticket in the case portal already but no response yet.

aciuffo
Specialist

Re: PS Learning - no able to upload /download assignments, also manual option to add student not wor

This issue appears to have started around 11:00 Central European Time (10:00 UTC, 02:00 PST) 
 
In the following situations item upload does not appear to be working:
 
Assignment Item Upload
Process: Student attempts to attach an item to an assignment
Result: Upload begins then times out with the following error:
 

 

 
Image Upload to Text Block
Process: Teacher attempts to upload image using the "add image" button from the "Create Text-Block" window
Result: Upload appears to succeed, then after 10-30 seconds the following error appears:
 

Server Error while processing the file:

Submitted Document Name Here.DOC

 

 
Attach Document to Assignment
Process: Teacher creates an assignment through Activities > Add Assignment and chooses to attach a file
Result: Upload appears to succeed by reaching 100%, then after 10-30 seconds the following error appears:
 

Server Error while processing the file:

Submitted Document Name.jpg

FebaJacob
Achiever

Re: PS Learning - no able to upload /download assignments, also manual option to add student not wor

Also, we are not able to add student manually - Manage Class- Edit Roster - Add Student. The student is not getting added in the class. 

aciuffo
Specialist

Re: PS Learning - no able to upload /download assignments, also manual option to add student not wor

We are also not able to add students manually to a class. This appears to be related.

aciuffo
Specialist

Re: PS Learning - no able to upload /download assignments, also manual option to add student not wor

This problem now appears to extend to attaching Google Documents as well.

 

Reshma
Community Support Expert
Community Support Expert

Re: PS Learning - no able to upload /download assignments, also manual option to add student not wor

Hi @aciuffo and @FebaJacob,

 

Thank you for reporting this in PowerSchool Community!

 

To assist you further, would you please let us know if the students are still facing issues with uploading assignments?



Reshma
PowerSchool Community Support Expert

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FebaJacob
Achiever

Re: PS Learning - no able to upload /download assignments, also manual option to add student not wor

The issue is resolved.

 

Thanks.

View solution in original post